Towne Properties Contact Forms

Email from Town Properties, 5/22/23

Good Afternoon, Residents!

Due to our Managers consistently working with moving time frames—in addition to working outside the office with property inspections and meetings—we at Towne Properties have come up with a solution to better serve you.  Please see the enclosed attachment for a copy of our new Appointment Form!

If you have an issue you feel cannot be resolved via email or a phone call*, you’ll just want to complete the enclosed attachment and return it to our office via the lockbox to the left of the main door—or, by fax, email, or regular mail.  Your Manager and/or Admin will then reach out to you to determine a time for you to stop by our office to discuss your inquiry(ies), if we are incapable of helping you via email or the phone.

When completing your form, please make sure to provide as much information as possible, so that we can help you in the most efficient and effective way.  We hope by utilizing this system we are able to save you not only time—but the frustration of potentially arriving at our office when no one from your community is available. 

Thank you in advance for adhering to this procedure, in order to allow us to better serve you! 

(As always, you will not need an appointment to pick up any kind of key you may need, provided you have previously reached out to your Manager and/or Admin to ensure a key is readily available for you at the front desk.)

*Please keep in mind we have up to 24 business hours to respond to non-emergency inquiries—typically, we run on a much tighter time frame, but there may be times in which we are not able to respond until closer to the 24-hour marker.  As a friendly reminder, emergencies consist of issues that either will immediately cause someone harm—or, issues that will immediately economically impact the Association.

If we are able to resolve your issue via a phone call and/or email, we will follow up accordingly to resolve your issue as quickly as possible.